Due to the exclusive and limited nature of our chapter releases, all sample vial purchases are final. We do not accept returns, exchanges, or refunds on sample orders.

Each vial is produced in small, meticulously crafted batches and is intended to offer an intimate first encounter with our world of scent and story. We encourage thoughtful ordering and appreciate your understanding of the care and intention behind every release.

If your sample arrives damaged or is missing from your shipment, please reach out to us at [your contact email] within 7 days of delivery, and we’ll do our best to resolve the issue.